Shipping

Turnaround Time

Our typical turnaround time is 3-5 business days from when the order is received and if all items are in stock. Orders that contain items that are pre-order or on backorder will be shipped when all items are stocked. If you would like to have your order split so the items that are instock are sent first please send us an email at wholesale@meowillustration.com. (Please note that additional delivery cost will be applied for splitting up orders).

Pre-Order / Backorder Items

Please note that items that are pre-order or backorder can take from 60 to 80 business days (Public Holidays excluded) to fulfill.

Shipping

All shipping costs are charged at the time of shipment and we will send an email to you with the price and also the options available for shipping. When the agreed method is chosen, a seperate order will be made for the cost of shipping which you can log into the your account to pay. Once payment has been received we will ship out the order.

As of current our options for shipping are:

  • Standard Shipping via Chunghwa Post (Tracked)
  • Fast Shipping via EMS (Tracked with option to purchase insurance)
  • Expedited Shipping via SFExpress (Tracked)
  • Expedited Shipping via DHL (Tracked with option to purchase insurance)

The price of shipping is calculated based on weight/size.

If there are any orders that are time-sensitive, please notify us and we will provide a quote for DHL when we email you the shipping costs. Meow Illustration is not responsible for any carrier delays or damages/loss of goods (where insurance is not purchased). All orders are shipped from our fulfillment center in Taiwan. Any duties or customs fees are the responsiblity of the customer.

If you have other preferred shipping provider please let us know and we will try and to get a quote from them.

If you have your own business account with a shipping provider (DHL/FedEx, etc) please let us know in the customer notes when purchasing, what is required from us to prepare for the shipment.

If you have a fast forwarder provider in Taiwan and would like us to ship there, please let us know in the customer notes when purchasing, what is required from us to prepare for the shipment.

Free Shipping

If you have qualified for free shipping it is important to note that free shipping will be using our standard shipping method via Chunghwa Post. (Tracked but no insurance). Meow Illustration is not responsible for any carrier delays or damages/loss of goods. If you would like to purchase insurance, you will have to choose either EMS or DHL. In this case, since we offer free standard shipping, you will only be paying the price difference between EMS/DHL and standard shipping. For example:

Price of standard shipping is: $100 AUD / $2069 TWD / $67 EURO
Price of EMS: $150 AUD / $3103 TWD / $101 EURO
Difference: $50 AUD / $1034 TWD / $34 EURO
Amount extra to be paid: $50 AUD / $1034 TWD / $34 EURO

Unsuccessful Delivery

If an order is returned to us due to personal circumstances (unclaimed delivery, address change without notice, etc), you will need to pay for additional shipping in order for us to resend the package out to you. There may also be a restocking fee if we have already unpacked the returned order.